Let's Find Out Where Your IT Risks Are

P1 (business-stopping) faults: 15-minute response on Enterprise Dedicated, 1 hour on Business Standard, and 4 business hours on Basic Office. P2 faults (degraded but operational): 2, 4, and 8 business hours respectively. The SLA clock starts the moment a fault is detected — by you or by our monitoring — and service credits apply if we miss a target.

A typical 20–50 workstation business is fully onboarded in 10–15 working days: week one is discovery and documentation (asset inventory, network mapping, backup verification), week two is agent deployment, monitoring activation, and handover from your previous provider. Enterprise multi-site estates typically take 4–6 weeks. You are never without support during the transition.

A mutual NDA is signed before onboarding begins. All engineers undergo background checks, access is least-privilege and logged, client data is stored in UK data centres, and our handling procedures follow GDPR and ISO 27001-aligned controls. We can work under your DPA or provide ours.

Yes — around 80% of our clients arrive with existing equipment. The free IT audit documents what you have and flags risks; from onboarding day we take full responsibility for it, including hardware we did not supply.

Yes. A certified engineer reviews your servers, backups, network security, and compliance posture at no cost, and delivers a plain-English report within 5 working days. The report is yours to keep and act on — with us or anyone else.