Our Services
Every Layer of Your IT Infrastructure, Managed
Four service pillars covering servers, workstations, networks, and support — delivered by certified engineers under contractual SLAs. Engage us for one pillar or the full estate.
Server Administration
Your servers hold the business. We keep them patched, virtualised, backed up, and recoverable — on Linux and Windows Server, physical or virtual.
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Server Setup & Deployment
Specification, racking, and commissioning of physical servers sized for your workload — with growth headroom built in.
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Virtualization
Design and management of VMware, Proxmox, and Hyper-V clusters, including VM sprawl cleanup, snapshot policies, and host failover.
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OS Administration
Day-to-day administration of Linux and Windows Server estates: hardening, user and group policy, DNS/DHCP, Active Directory, and update orchestration.
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Automated Backup Storage
Automated, encrypted backup pipelines to NAS, SAN, and cloud targets with retention policies and quarterly restore verification.
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RAID & Hardware Monitoring
Continuous monitoring of RAID arrays, disk SMART health, controller batteries, and PSU redundancy — replacement parts dispatched before failure.
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Disaster Recovery
Documented, rehearsed DR plans with defined RPO/RTO targets, offsite replicas, and annual failover drills you can audit.
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Scheduled PC & Mac Servicing
Recurring health checks, cleaning, and performance tuning for every desktop and laptop on your asset register.
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OS Diagnostics & Optimisation
Proactive detection of failing drives, bloated profiles, driver conflicts, and slow boot chains — fixed before users complain.
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Peripheral & Device Setup
Printers, docks, multi-monitor rigs, headsets, and mobile device enrolment configured and documented for every desk.
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Malware Remediation
Rapid containment, removal, and root-cause analysis for infections, with endpoint protection hardened afterwards.
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Software Licensing Management
A central register of every licence in your business — renewal tracking, compliance audits, and unused-seat reclamation.
Workstation & Office Hardware Maintenance
Every PC and Mac your team uses, kept fast, clean, licensed, and secure — on a scheduled maintenance cycle, not a break-fix scramble.
Network Infrastructure
The network is your first line of defence. We design, deploy, and document it — from the patch panel to the perimeter firewall to your remote workers' VPN.
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Router & Firewall Deployment
Specification, configuration, and lifecycle management of MikroTik, Cisco, and UniFi gateways with documented rule sets.
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Structured Cabling
Cat6/Cat6a and fibre installs, patch panel labelling, and certification testing for LANs that stay maintainable.
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Wi-Fi Design & Heatmaps
Site surveys and predictive heatmaps for full coverage and roaming — dead zones eliminated, guest networks isolated.
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Secure Remote Work & VPN
Site-to-site and per-user VPN (WireGuard, IPsec, SSL) with MFA enforcement, split-tunnel policies, and least-privilege access.
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Network Segmentation
VLAN design that separates servers, workstations, IoT, and guest traffic to contain breaches and meet compliance requirements.
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Remote Support via Secure Agent
A signed, encrypted remote agent on every managed device — most tickets resolved in minutes without an engineer on site.
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Ticketing System Integration
Your tickets flow into our platform (or ours into yours) with priority codes, SLA clocks, and full audit trails.
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Emergency On-Site Dispatch
When remote cannot fix it, an engineer is dispatched — 4-hour on-site target for P1 faults within our coverage area.
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24/7 NOC Monitoring
Round-the-clock alerting on servers, firewalls, backups, and services, triaged by real engineers — never an auto-responder.
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Patch Management
Staged, tested patching of OS, firmware, and third-party software in maintenance windows that suit your operations.
24/7 Helpdesk & Monitoring
A real engineer answers — day, night, weekend, or bank holiday. Backed by a NOC that watches your entire estate so most issues never become tickets.
Which Pillars Does Your Business Need?
Compare our managed packages, or request a free IT audit and we will recommend the right coverage for your estate.