Pricing & Packages
Transparent Pricing. Guarantees in Writing.
Three managed packages covering every business size — each with clear scope, defined response times, and no surprise invoices. Every price is confirmed after your free audit.
Basic Office
For small offices that need dependable day-to-day support.
from £99 / month
- Standard workstation support (PC & Mac)
- Remote helpdesk, business hours (Mon–Fri, 8:00–18:00)
- Weekly automated backups with restore checks
- Endpoint antivirus management
- Software licence register
- Server administration
- 24/7 monitoring
- Proactive patch management
- Dedicated engineer
- Disaster recovery planning
Business Standard
For growing businesses running servers alongside workstations.
from £199 / month
- Everything in Basic Office
- Workstations + servers covered
- 24/7 monitoring & out-of-hours helpdesk
- Proactive patch management (OS, firmware, 3rd-party)
- Virtualization management (VMware, Proxmox, Hyper-V)
- Firewall & VPN management
- 1-hour guaranteed P1 response
- Quarterly backup restore verification
- Dedicated engineer
- Disaster recovery planning & drills
Enterprise Dedicated
For enterprises that cannot afford a single minute of downtime.
Custom tailored SLA
- Everything in Business Standard
- Full infrastructure management (multi-site)
- Named dedicated engineer + account manager
- Guaranteed SLA with service credits (15-min P1)
- Documented disaster recovery with annual failover drills
- Cloud migration & hybrid architecture design
- 4-hour emergency on-site dispatch
- Compliance reporting (GDPR, ISO-aligned)
- Monthly executive infrastructure review
- Network segmentation & security audits
All packages include unlimited remote support within scope, a named support queue, and GDPR-aligned data handling. Prices exclude VAT.
Custom SLA Calculator
Estimate Your Monthly Investment
Drag the sliders to match your estate and get an instant indicative estimate — then request a formal SLA quote tailored to your infrastructure.
Estimated monthly investment
£904 / month
- Business Standard package · 3 servers, 25 workstations
- Guaranteed P1 response: 1 hour (P1)
- No long-term lock-in · 30-day rolling after month 3
Indicative estimate only. Your final SLA, pricing, and response guarantees are confirmed in a written proposal after your free IT audit.
Request Custom SLA QuotePricing Questions, Answered
Are there setup or onboarding fees?
Onboarding is a one-off fixed fee scoped during your IT audit, covering asset discovery, agent deployment, documentation of your existing estate, and backup verification. There are no hidden charges after that — your monthly fee is your monthly fee.
Can I upgrade or downgrade my package?
Yes. Packages are reviewed quarterly, and you can change tiers at any point with 30 days notice. Adding servers or workstations mid-contract is pro-rated automatically.
What counts as a P1 (critical) fault?
Any fault that stops the business: server down, network outage, ransomware or active security incident, or total loss of a business-critical application. P1 clocks start the moment the fault is detected — by you or by our monitoring — whichever comes first.
Do you support existing infrastructure you did not install?
Absolutely. Roughly 80% of our clients came to us with existing equipment. The free IT audit documents what you have, flags end-of-life hardware, and we take responsibility from onboarding day onwards.